Custom West is pleased to announce an important enhancement to its product offering, with the guarantee on all Custom West shutters increasing from 5 years to 10 years.
The extended guarantee gives dealers an even stronger proposition when selling made-to-measure shutters to homeowners, adding further value to an already trusted product range.
As a trade supplier with more than 20 years of industry experience, Custom West remains committed to supporting dealers with reliable products, dependable service and practical tools that help drive sale
What's Changing?
The guarantee on Custom West shutters has been extended from 5 years to 10 years.
This upgraded level of cover applies across all Custom West shutter ranges:
- Seattle
- Georgia
- Boston
- Montana
- Hollywood
Please note that the improved 10-year guarantee applies to all orders placed on or after September 7 2026. Orders placed before September 7 2026 will continue to receive the former 5-year guarantee.
A Valuable Benefit for Dealers
When homeowners invest in made-to-measure shutters, they want a solution that delivers lasting style and performance. The new 10-year guarantee helps reinforce the long-term value of a Custom West installation.
For dealers, the enhanced guarantee can:
- Strengthen customer confidence during the sales process.
- Support premium product positioning.
- Differentiate shutters from other window covering options.
- Help address concerns around long-term durability.
- Reinforce trust in the products you supply and install.
Why We've Increased the Guarantee
The move to a 10-year guarantee reflects the durability and performance our dealers and their customers have come to expect from the Custom West range.
It demonstrates our confidence in the materials, craftsmanship and manufacturing standards behind every shutter, while providing dealers with an additional selling point when discussing the benefits of made-to-measure shutters.
Explore the full guarantee on the Custom West Portal for a detailed breakdown of coverage and exclusions. Full terms and conditions are available in the footer of our website.
New to Custom West? Contact our team today to open a trade account and start offering your customers made-to-measure shutters backed by a 10-year guarantee.