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The custom west approach to customer service

We pride ourselves on the exceptional service that we provide to all of our dealers, and we are constantly evolving how we can best support your business. See below to see all the tools and support that we can provide to help ensure your business is a success.

Samples & Displays

We can provide a sample shutter for any type of show room or shop display. Choose from a range of styles and colours to showcase the wealth of options to your customers. We offer a range of standard displays and are also on hand to help create bespoke displays to match your showrooms or customer requirements.



Packed with inspirational imagery and everything you need to know about our range, our new brochure can help give your customers all the information they need and why they should choose shutters. Speak to your sales manager to order copies for your showroom or shop.


Training Courses

Want to make sure you know everything you need to know about Shutters? Or just need a refresh? Our training courses give you all the information needed for manufacturing, measuring and fitting shutters, so you can answer any customer queries.


Customer Service Support

Our head office team are on hand for any questions or queries you might have. We pride ourselves on the quality of service and support we provide our network of trusted dealers throughout the UK, and we make sure we’re constantly developing this to ensure you receive the best service possible. We make sure there’s always a solution no matter how big or small your query might be.


Visualisation App

Our visualisation app is our newest service tool to help you enhance your customer service and essentially let your customers see before they buy. The app, which can be used on all types of devices, allows customers to see how shutters look in their homes, and see what style is most suited for their windows. For access to the vis app, please email [email protected] with your account name and account number.